help center
find answers to common questions, get technical support, and learn how to make the most of your smart home
complete smart home setup guide
95% helpfultroubleshooting wifi connectivity issues
89% helpfulunderstanding smart home automation
92% helpfulsecurity best practices for smart homes
87% helpfulhow do i set up my first smart home device?
start by downloading our mobile app, create an account, and follow the setup wizard for your specific device.
what devices are compatible with jcsmart?
we support over 100 smart home devices including lights, speakers, cameras, and sensors from major brands.
do i need a smart home hub?
most devices work directly with our app, but a hub can provide better connectivity and automation features.
how can i track my order?
you'll receive a tracking number via email once your order ships. you can also check status in your account.
what's your return policy?
we offer 30-day returns for most items. some restrictions apply to personalized or custom products.
do you ship internationally?
yes, we ship to over 25 countries. shipping times and costs vary by location.
my device won't connect to wifi
try resetting the device, ensure you're using 2.4ghz wifi, and check that your password is correct.
the app keeps crashing
try updating the app, restarting your phone, or clearing the app cache. contact us if issues persist.
how do i reset my device to factory settings?
hold the reset button for 10 seconds until the led flashes. this will restore original settings.
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1-800-JCSMART
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